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schedule a donation pick-up

To request a pick-up of items you’d like to donate to the Charlotte Region ReStore, please select which pick-up option you prefer and someone from our Donations team will contact you shortly!

If you are having any issues, please contact the Donations team by calling the Donations Hotline at 704.392.4495 or emailing

standard vs. priority

standard pick-up
  • No cost
  • Standard pick-ups schedule 1-2 weeks out from request
  • All items must be in a single location on a covered porch/patio, garage, driveway or first floor of the home only
  • Must meet our large item donation pick-up criteria
priority pick-up
  • Fee associated (dependent on number of factors; starting at $99)
  • Pick-ups within 48 hours
  • Item retrieval from anywhere within residence
  • Any and all items accepted (eligible items donated to ReStore; unusable items are ethically disposed of)
  • Disassembly of items that need it (except doors, cabinets or lighting)

Every contribution supports affordable housing for families in need. It’s a win-win for our community!


Pay a fee for pick-ups within 48 hours.

priority pick-up