How it Works

Scheduling a ReStore donation pickup is a three-step process designed for your convenience. To begin, you’ll choose between our standard or priority pickup service before completing our online scheduling form with details and photos of your items. Once confirmed, our team or trusted partners will handle the pickup, turning your donation into support for Habitat Charlotte Region.

01
Select Your Service

Choose the service that meets your needs: Free Standard Pick Up (completed within 3-5 days) or Priority Pick Up (completed within 48 hours – fees apply).

02
Complete the Form

Fill out our scheduling form, providing all necessary donation details and attaching photos of the items to ensure they meet our donation guidelines.

03
Donation Pick Up

On the scheduled day, our designated team—either the ReStore staff (Standard) or the our partners at Resupply (Priority)—will arrive to collect your donation.

Ways
to Pick-Up

To best fit your schedule, you can choose between our Free Standard Pick Up, typically completed within 3 to 5 business days, or the expedited Priority Pick Up service. Paid Priority Pick Up ensures your donation is collected within 24 hours, with additional fees that vary based on the items being donated.

Standard Pick-Up

The Charlotte Region ReStores offer a FREE donation pick-up service for larger items.

  • No cost
  • Standard pick-ups scheduled 3-5 days out from request
  • All items must be in a single location on a covered porch/patio, garage, driveway or first floor of the home only
  • Must meet our large item donation pick-up criteria
Request Standard Pick-Up

Paid Priority Pick Up

If you need your donation picked up in a hurry, or need items collected from multiple floors of your home, a Priority Pick-Up with our partners at ReSupply is the way to go!

  • Fee associated (dependent on number of factors)
  • Pick-ups within 48 hours
  • Item retrieval from anywhere within residence
  • Any and all items accepted (eligible items donated to ReStore; unusable items are ethically disposed of)
  • Disassembly of items that need it (except doors, cabinets or lighting)
Schedule Priority Pick-Up

Donation Guidelines

To help us process your donation quickly and maximize our mission impact, please consult our Donation Guidelines below. This list clearly outlines the types of new and gently used items we can and cannot accept at the ReStore. Please note that we do not accept items with missing parts or items that do not work.

Appliances

Items we accept

  • Air Conditioning Units
  • Dryers
  • Furnaces
  • Microwaves (5-years-old or newer)
  • Ranges/Stoves (Less than 10-years-old)
  • Ovens (Less than 10-years-old)
  • Washing Machines (15-years-old or newer)
  • Water Heaters (5-years-old or newer)
  • Refrigerators/Freezers (15-years-old or newer)
  • Small Kitchen Appliances (Must be in working condition)

Items we do NOT accept

  • Dishwashers
  • Microwaves (greater than 5-years-old)
  • Ranges/Stoves (greater than 10-years-old)
  • Ovens (greater than 10-years-old)
  • Washing Machines (greater than 15-years-old)
  • Water Heaters (greater than 5-years-old)
  • Refrigerators/Freezers (greater than 15-years-old)
Lighting

Items we accept

Must be in working condition

  • Chandeliers
  • Lamps (table or floor)
  • Hard-wired fixtures
  • Ceiling fans (with or without lights)

Items we do NOT accept

  • Light bulbs
Plumbing

What we accept

  • Sinks
  • Toilets
  • Tubs (new only)
Electronics

What we accept

  • TVs (LCD, LED & plasma only, less than 5-years-old)
  • Smaller electronics must be new and in-box

What we do NOT accept

  • TVs greater than 5-years-old
  • Tube/projection TVs
  • Computers, printers, copiers or fax machines
  • Cassette tapes
Building Supplies

Items we accept

  • Bricks/cinder blocks (must be stacked on a pallet & wrapped)
  • Fencing
  • Insulation (new in package only)
  • Plywood (full sheets only)
  • Shingles & Siding
  • Trim (5ft. or longer)
  • Lumber (5ft. or longer)
  • Hardware
  • Doors
  • Windows (only new, uninstalled)
  • Shutters

Items we do NOT accept

  • Loose bricks and/or pavers
  • Small pieces of lumber
  • Single-pane windows
  • Shower doors
  • Garage doors
  • Open cans of paint/stain
Furniture

Items we accept

  • Bed frames
  • Bookshelves
  • Chairs
  • Dressers
  • Filing Cabinets
  • Futons
  • Love seats
  • Small desks
  • Sofas
  • Tables
  • TV stands/console tables

Items we do NOT accept

  • Sleeper sofas/loveseats
  • Mattresses or box springs
  • Large/Executive desks
  • Entertainment centers/armoires
Flooring

Items we accept

New, sealed boxes only, no loose pieces

  • Tile
  • Linoleum/laminate
  • Marble
  • Hardwood
  • Vinyl
  • Parquet
  • Ceramic
  • LVP/LVT

Items we do NOT accept

  • Carpet/Carpet Padding
  • Loose tiles and flooring
  • Rugs
Miscellaneous

Items we accept

Items we do NOT accept

  • Baby items
  • Batteries (of any kind)
  • Blinds (of any kind)
  • Clothing and linens (of any kind)
  • Encyclopedias or magazines
  • Luggage
  • Pianos/organs
  • Playground equipment
  • Tires
  • Toys
Ready to Donate

Schedule your donation pick up or drop off at a location near you.

Schedule Pick Up

Still Have Questions?

Some restrictions/exceptions may apply for donations to the Charlotte Region ReStore. Unfortunately, we are unable to accept broken, stained, inoperable items, or items that violate health and safety regulations. We reserve the right to refuse any donation drop-off or pick-up if it does not meet our donation criteria or standards. If you have additional questions about your donation you can call 704.392.4495 or complete the form below.

Contact Us